Quick help and common questionsUpdated 9 days ago

I am setting up Flappie

• Start here: test, install and set up Flappie
• Install the app and create an account
• Connect Flappie to Wi-Fi and the app
• Install Flappie step by step

Something is not working

• Wi-Fi will not connect
• No videos or activity appear
• The camera image is black, red or unclear
• The flap does not open or close correctly
• There was a power outage

I have a question about the first four days

For four days, Flappie detects and records events but does not block prey. This is intentional. Prey blocking activates automatically afterwards.

What happens during the first four days?

I have a question about notifications

Push notifications already work for supported events. The settings for choosing individual notification types are not live yet and will arrive in a future app update.

Receive push notifications

I have a question about Cat ID

Cat ID will first begin through Cat ID Labs for interested beta participants. A wider launch is currently expected in September 2026. News will be shared in the Flappie app.

Cat ID Labs and planned launch

I am waiting for an order

Flappie now ships from stock; there is no active reservation queue.

• Check estimated delivery times
• Track your order
• Change or cancel your order

I want to return Flappie or report a problem

• Return Flappie or request a refund
• 30-Day Happiness Guarantee
• What the warranty covers
• Report a warranty problem

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Still unsure? Use the chat in the bottom-right corner or email [email protected].