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Report a warranty problemUpdated 13 days ago
Try a quick check first
Many connection, camera and flap-movement problems can be solved without returning the device.
Choose the closest problem
- Wi-Fi will not connect
- No videos or activity in the app
- Camera image is black, red or unclear
- Flap does not open or close correctly
What you need
- Your order number
- The email address used for the order
- A short description: what happens, when it started and how often it happens
- Photos or a short video when the problem is visible
- The device serial number, if available in the app under device information
Submit the request
- Open the returns and warranty form.
- Choose the defect or malfunction option.
- Add the order information and description.
- Send the requested photos or video.
- Wait for support to confirm the next step.
If a return is needed
Support sends written approval, an RMA number and the correct return instructions. Do not send Flappie before receiving this approval.
Shipping damage
If the parcel arrived damaged, choose the shipping-damage option and report it as soon as possible with photos of the parcel and device.
AI detection feedback is different from a hardware defect. Report an individual missed detection or false alarm through the video feedback option in the app.
Still stuck? Use the chat in the bottom-right corner or email [email protected].