Connect Flappie to Wi-Fi and the appUpdated 5 days ago

Important: connect first, install afterwards

Set up Flappie as a function test near the planned installation location. This checks the device, Wi-Fi and app before drilling. Allow about 20 minutes including account creation and email confirmation.

What you need

A smartphone with the Flappie app for iPhone or Flappie app for Android
Your Flappie account and access to your email inbox
A 2.4 GHz Wi-Fi network and its password
WPA2 or WPA3—both are supported
Bluetooth enabled on the smartphone
A power outlet near the planned installation location

The screenshots show the English app. The steps are the same in all available languages. Tap an image to open it at full size.

1. Start setup and confirm the location

After logging in, start with Set up Flappie. If you skipped setup, go to the gear icon → Device Management → Add Flappie. Read the camera notice and confirm the approximate location used for the time zone and regional features.

Starting Flappie setup in the app — 1 · Start setup

Camera notice shown during Flappie setup — 2 · Read the camera notice

Selecting an approximate location for Flappie — 3 · Select the location

Confirming the approximate location in the Flappie app — 4 · Confirm the location

2. Prepare Wi-Fi and Bluetooth

Select the 2.4 GHz network. This is the longer-range Wi-Fi used by many smart-home devices. If your router shows only one network name, try that network first. A 5 GHz-only network will not work.
Many routers broadcast 2.4 and 5 GHz under the same name. If connection fails, temporarily separate the bands or create a dedicated 2.4 GHz smart-home network.
Check capitalization, spaces and similar characters such as O and 0.
Bluetooth is used only to transfer the Wi-Fi details from the smartphone to Flappie.

Selecting a 2.4 GHz Wi-Fi network in the Flappie app — 1 · Select Wi-Fi

Entering Wi-Fi credentials in the Flappie app — 2 · Enter the credentials

Enabling Bluetooth for Flappie setup — 3 · Enable Bluetooth

3. Pair Flappie

Connect power. Keep the power adapter indoors.
Wait about three minutes. Do not press any buttons during boot. Flappie is ready when all four LEDs blink twice in a line. To check, press the far-right button: if the exit lock moves, the device is ready.
Start pairing mode. Hold the two right-hand buttons for about six seconds until all LEDs flash, then release them.
Select it in the app. Choose the detected “Catflap” using its device number and wait until “Setup Complete” appears.

Connecting Flappie to power before pairing — 1 · Connect power

Waiting for Flappie to finish booting — 2 · Let Flappie boot fully

Activating pairing mode on Flappie — 3 · Activate pairing mode

Finding and connecting Flappie in the app — 4 · Find and connect the device

4. After “Finish pairing”: install and complete setup

During the pre-installation function test: Unplug the power adapter within about 30 seconds if possible. This postpones the first major software update until after installation. If the update has already begun, let it finish completely and do not disconnect power.

Pull the ribbon-cable connector straight up from the inside unit and install Flappie. Pairing, Wi-Fi and settings remain saved. After installation, reconnect the cable with the red stripe on the left and reconnect power. Flappie boots for about three minutes, reconnects automatically and downloads the update by itself. This can take up to one hour.

Finish personalizing Flappie. Voluntary data sharing can be changed at any time in the Privacy Center, and cat profiles can be added later.

Successful Flappie setup completion screen — 1 · Finish setup

Voluntary data-sharing choice in the Flappie app — 2 · Choose data sharing

Naming a Flappie device in the app — 3 · Name Flappie

4 · Create a cat profile

Adding more cat profiles in the Flappie app — 5 · Add more cats

5. Check the dashboard

Briefly check the device status, notifications, Collection, FlappieTV and Activity in the dashboard. If there is a connection error, follow the checks below.

Flappie app dashboard after successful setup — 1 · Check the dashboard

Wi-Fi connection failed message in the Flappie app — 2 · Review a connection error

If the connection does not work

Check the Wi-Fi name and password character by character.
Confirm that it is a 2.4 GHz network.
Enable Bluetooth and stay within a few metres of Flappie.
Unplug Flappie, wait ten seconds, reconnect power and let it boot fully.
Start pairing mode again and repeat setup.

Still no connection? Email [email protected] with the exact error message, a screenshot, the router model and the internet provider.

Next: the first 4 days

Flappie learns its surroundings. Prey blocking intentionally remains off during this period.

What happens during the first 4 days →

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