30-Day Happiness GuaranteeUpdated a month ago

You have 30 days to request a return

Submit the request within 30 calendar days of delivery. The date you contact Flappie counts.

When the guarantee applies

Flappie is complete and functional.
The original packaging, power adapter, cables, mounting parts, documents and accessories are included.
The device has only been handled enough to inspect it and complete the temporary pre-installation function test.
It has not been permanently installed, mounted, drilled, glued or damaged.

When it does not apply

A device with installation marks, drilling, damage, missing parts or sustained use is not eligible for a full Happiness Guarantee return. Depending on its condition, the refund may be reduced or the return may be declined.

Return shipping

The customer pays the return-shipping cost. If Flappie arranges the return shipment, that amount is deducted from the refund.

Request the return

Open the returns and warranty form.
Choose the Happiness Guarantee option.
Add your order details.
Wait for written approval and an RMA number.
Follow the packing and shipping instructions.

Do not return the parcel without approval. A parcel without an RMA number may be returned to you and cannot be processed correctly.

Warranty problems

A manufacturing defect is handled under the two-year warranty rather than as a change-of-mind return. See Report a warranty problem.

Still stuck? Use the chat in the bottom-right corner or email [email protected].

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