Fix Wi-Fi connection problemsUpdated 10 days ago

Before you start

• Keep your phone within a few metres of Flappie.
• Have your Wi-Fi password ready.
• Turn on Bluetooth on your phone.
• Use the original Flappie power adapter.

1. Let Flappie start completely

1. Unplug Flappie.
2. Wait 10 seconds.
3. Reconnect power.
4. Wait about three minutes without pressing any buttons.

Flappie is ready when the four lights have finished their startup sequence.

2. Check the Wi-Fi network

Flappie connects to 2.4 GHz Wi-Fi. This is the longer-range Wi-Fi used by many smart-home devices.

• If your router shows only one network name, try that network first.
• If it shows separate 2.4 GHz and 5 GHz networks, choose the 2.4 GHz one.
• WPA2 and WPA3 security are supported.
• Check the password carefully, including capital letters, spaces and similar characters such as O and 0.

3. Start pairing mode again

1. Hold the two right-hand buttons on Flappie for about six seconds.
2. Release them when all four lights flash.
3. In the app, select the detected “Catflap” with the matching device number.
4. Wait until the app shows that setup is complete.

4. If it still does not connect

• Move Flappie and your phone closer to the router for the test.
• If your router combines 2.4 and 5 GHz under one name, temporarily create a separate 2.4 GHz network or ask your internet provider for help.
• Update the Flappie app from the App Store or Google Play.

For the full setup sequence, see Connect Flappie to Wi-Fi and the app.

Still stuck? Use the chat in the bottom-right corner or email [email protected].