What the Flappie warranty coversUpdated 5 days ago

Two-year hardware warranty

The Flappie hardware warranty runs for two years from delivery and covers material and manufacturing defects.

Covered examples

Manufacturing defects in the sensor, camera or electronics
Manufacturing defects in the housing or flap mechanism
A defect in the supplied power adapter
A hardware fault affecting Wi-Fi or Bluetooth

Not covered

Normal wear, scratches or cosmetic damage
Damage caused by an incorrect cutout, leaking or improper installation
Damage caused by a third-party power adapter, cable or tunnel part
Opening, modifying or repairing the device without authorisation
Damage caused by dropping, unsuitable cleaning, water or another external force
Individual incorrect AI detections or normal variation in software performance

Product and installation are separate

A manufacturing defect remains a warranty issue regardless of who installed Flappie. A problem caused by the installation work is the responsibility of the person or company that performed the installation.

Software updates

Flappie provides software updates for at least five years after sales of the relevant model end. A planned end of updates will be announced in advance.

Report a problem

Before submitting a warranty request, try the relevant beginner troubleshooting article. If the issue remains, see Report a warranty problem.

Still stuck? Use the chat in the bottom-right corner or email [email protected].

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