No videos or activity in the appUpdated 14 days ago

What Flappie normally saves

Flappie saves entries and prey attempts. Exits are intentionally not saved. During the first four days, events can already appear even though prey blocking is still off.

1. Check that Flappie is online

Open the Flappie app and check the device status. If Flappie is offline, follow Fix Wi-Fi connection problems.

2. Check the event type

Entry: normally saved when a cat approaches from outside.
Prey attempt: normally saved.
Exit: intentionally not saved.

3. Check the camera area

Wipe the camera lens gently with a soft, damp cloth.
Remove dirt, hair, cobwebs or anything blocking the view.
Make sure the tunnel and flap can move freely.

4. Restart and update

Update the Flappie app from the App Store or Google Play.
Unplug Flappie, wait 10 seconds and reconnect power.
Wait about three minutes for it to start and reconnect.
Leave Flappie connected to power and Wi-Fi so automatic device updates can finish.

How to know it worked

After a cat enters from outside, a new event should appear in the app once it has been processed and transferred.

Still no events? Send support the approximate time of the missing entry, a screenshot of the device status and the name shown for your Flappie in the app.

Still stuck? Use the chat in the bottom-right corner or email [email protected].

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