Returns, refunds and warranty overviewUpdated 5 days ago

Choose the right path

Use the same Flappie form for a Happiness Guarantee return, a defect, shipping damage or another return question.

30-Day Happiness Guarantee

You can request a return within 30 calendar days of delivery. The request date counts—not the date the parcel reaches Flappie.

For a change-of-mind return, Flappie must be complete, functional and returned with its accessories, cables and original packaging. A device that has been permanently installed, mounted or drilled cannot be returned under the Happiness Guarantee.

The customer pays the return-shipping cost. If Flappie arranges the return shipment, that amount is deducted from the refund.

See 30-Day Happiness Guarantee.

Warranty

Flappie includes a two-year hardware warranty from delivery for material and manufacturing defects. Damage caused by installation, third-party parts, normal wear or external force is not covered.

For a confirmed defect or shipping damage, follow the shipping instructions from support. Documented shipping costs are reimbursed when applicable.

See What the Flappie warranty covers and Report a warranty problem.

Do not send anything before approval

Submit the form and wait for written approval with an RMA return number. Parcels sent without approval cannot be processed correctly and may be returned at your cost.

Refund

After the returned Flappie is received, its condition and completeness are checked. The approved refund is sent to the original payment method. Missing parts, damage or installation marks can reduce the refund or make the Happiness Guarantee return ineligible.

Statutory rights

Any mandatory consumer rights apply in addition to the Happiness Guarantee and warranty. See the current refund and return policy and terms for legal details.

Still stuck? Use the chat in the bottom-right corner or email [email protected].

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