Warranty: What's Covered?Updated 9 days ago

Your Flappie comes with a 24-month warranty from the delivery date. Here’s what’s covered — and what’s not.

What’s covered?

The warranty covers material, manufacturing, and assembly defects that affect the function of your Flappie. This includes:

• Sensor or camera failures
• Connectivity issues (Wi-Fi/Bluetooth hardware)
• Flap mechanism defects
• Faulty electronics or housing damage from production errors
• Power adapter issues (provided the included adapter was used)

What’s not covered?

• Normal wear and tear, scratches, and cosmetic damage
• Damage from improper installation — e.g. incorrect mounting, wrong power adapter, not following the instructions
• Damage from external factors — drops, water, extreme temperatures, pet damage
• Unauthorised modifications — opening the device, replacing parts, third-party tampering
• AI features: Prey and facial recognition are provided “as is”. Detection accuracy and software performance are not grounds for repair, replacement, or refund — however, the AI is continuously improved through updates and your feedback.

What happens in a warranty case?

Depending on the defect, we’ll either repair or replace your Flappie — typically in consultation with you:

1. Repair — on-site or at our workshop
2. Replacement device — if repair isn’t possible or would be disproportionate
3. Refund — in rare cases where neither repair nor replacement is feasible

For confirmed warranty claims, we’ll reimburse your documented shipping costs.

Warranty period

24 months from the delivery date. You can find your delivery date in your shipping confirmation.

Your statutory consumer rights under applicable EU law apply alongside this warranty and are not affected by it.

Software updates

We commit to providing software updates for your Flappie for a minimum of 5 years from the end of sale of your device model. This ensures long-term security and supported operation.

Report a warranty claim

Open our form at flappiedoors.com/returns and select “My Flappie has a defect or malfunction”.
→ Report a Warranty Claim — step by step

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