Warranty: What's Covered?Updated 24 days ago

Your Flappie comes with a 24-month warranty from the delivery date. Here's what's covered — and what's not.

What's covered?

The warranty covers material, manufacturing, and assembly defects that affect the function of your Flappie. This includes:

• Sensor or camera failures
• Connectivity issues (Wi-Fi/Bluetooth hardware)
• Flap mechanism defects
• Faulty electronics or housing damage from production errors
• Power adapter issues (provided the included adapter was used)

What's not covered?

• Normal wear and tear, scratches, and cosmetic damage
• Damage from improper installation — e.g. incorrect mounting, wrong power adapter, not following the instructions
• Damage from external factors — drops, water, extreme temperatures, pet damage
• Unauthorised modifications — opening the device, replacing parts, third-party tampering
• AI features: Prey and facial recognition are provided "as is". Detection accuracy and software performance are not covered under warranty — however, the AI is continuously improved through updates and your feedback. → Understanding prey detection

What happens in a warranty case?

We'll decide on the best solution depending on the case:

1. Repair — on-site or at our workshop
2. Replacement device — if repair isn't possible
3. Refund — if neither repair nor replacement is possible

For confirmed warranty claims, we'll reimburse your documented shipping costs.

Warranty period

24 months from the delivery date. You can find your delivery date in your shipping confirmation.

Report a warranty claim

Open our form at flappiedoors.com/returns and select "My Flappie has a defect or malfunction".
→ Report a warranty claim — step by step

Didn't find your answer?
Email us at [email protected] or use the chat in the bottom right.