Report a Warranty ClaimUpdated 21 days ago

Think your Flappie has a defect? Here's how to report a warranty claim and what you'll need.

Before you start

Sometimes a problem can be solved quickly without a warranty claim. Check these articles first to see if a quick fix helps:

→ Wi-Fi won't connect
→ No videos in the app
→ Camera shows black or red tint
→ Flap won't open or close

If the problem persists, report a warranty claim.

What you'll need

Order number (format: #12345 — found in your confirmation email)
Email address used for your order
Short description of the problem: What happens? Since when? When does it occur?
Photos or video of the problem (you don't need these right away — we'll ask via email)
Serial number if available (found in the app under Settings → Device Info, or on the inner part of the Flappie inside the tunnel)

How to report a warranty claim

Open the form at flappiedoors.com/returns
Select "My Flappie has a defect or malfunction"
Answer the questions — this helps our team assess your issue faster
You'll receive a confirmation email — reply to it with photos or a short video
Our team will review your case and get back to you with next steps

Good to know

Prey detection: The AI detection works at approximately 94% accuracy and is continuously being improved. Detection errors are not a warranty case — instead, report them directly in the app so the AI can learn.
→ Understanding prey detection

Shipping costs: For confirmed defects, we'll reimburse your documented shipping costs.

Shipping damage? If your Flappie arrived damaged, select "My Flappie was damaged during delivery" in the form. Please report the damage as soon as possible — ideally on the day of delivery.

⚠️ Important: Do not send your Flappie back before receiving an RMA number (return authorisation) from us. Unauthorised returns cannot be processed.

Didn't find your answer?
Email us at [email protected] or use the chat in the bottom right.

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