How Do I Request a Refund?Updated 22 days ago

Want to return your Flappie, have a defect, or received a damaged delivery? Here's how the process works, step by step.

Step 1: Fill out the form

Open our return form at flappiedoors.com/returns. Select what it's about (return, defect, or shipping damage) and enter your order number and email address.

Step 2: Wait for confirmation

You'll receive an email from us asking for photos or a short video of your Flappie — simply reply to that email.

Step 3: Receive your RMA number

Our team will review your request and send you an RMA number (return authorisation). Only once you have this number should you send the Flappie back.

Step 4: Send your Flappie back

Pack your Flappie securely — ideally in the original packaging. Include the RMA number or write it on the package.

Shipping costs:

• Return (change of mind): You cover the shipping costs.
• Warranty claim (defect): We'll reimburse your documented shipping costs.
• Shipping damage: We'll reimburse your documented shipping costs.

Step 5: Inspection & refund

We'll inspect your Flappie after receiving it. The refund will be processed within 14 days of completing our inspection, to your original payment method.

For returns under the 30-Day Happiness Guarantee, a restocking fee of up to 15% may apply if the device shows visible damage or heavy signs of use.

What you'll need

• Order number (found in your confirmation email, format: #12345)
• Email address used for your order
• Photos or short video of the issue (for defects or damage)

⚠️ Important: Do not send your Flappie back before receiving an RMA number. Unauthorised returns cannot be processed.

Didn't find your answer?
Email us at [email protected] or use the chat in the bottom right.